The Texas Friendly model provides training in best practices of customer service. We address aspects of personal/professional development, improving business practices to help retain customer loyalty. This comprehensive training focuses on six hospitality habits necessary for quality customer service:
1) make a good first impression,
2) know your job,
3) know your community,
4) communicate clearly,
5) handle problems effectively, and
6) make a lasting impression.
Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette and communication. We will show you how to empower your employees, retain loyal customers, provide an edge for your business or community, and to improve both external and internal customer service.